Terms & Conditions


Through our online store, we are passionate about giving You the opportunity to purchase environmentally friendly, nutritional, health or Wellbeing related products of quality and integrity. As We care for our customers (and our planet) We also take pride in sharing the land what We can expect from each other in our common goal for healthier living.


This represents our entire agreement with You as to:

  1. the Use of our Site, information and intellectual property; and
  2. the purchase of any of our products or services; and
  3. any information You give Us; and
  4. any social media sharing contributions You make in connection with our business.

When You Use our Site or purchase our products You are also consenting to these Terms.

Please note We are not an agent for the suppliers, nor are We an agent for any third party suppliers of any goods or services that are advertised on our Site. When reading through please interpret any reference to “You” or “Your” to include any third party on whose behalf You act and any reference to “We”, “Us”, “our” to mean Ao Goodness. Any reference to “Site” means the whole or any part of the Web pages located on this Webpage (including but not limited to any elements of design, underlying code, text, sounds, graphics, animated elements or any other content).


All payments are made in Australian Dollars, if You are purchasing from overseas it is Your responsibility to understand currency conversion rates and how Your financial institution charges You for these transactions.

Please refer to our Check Out for our current acceptable payment methods. Should You wish to Use an alternative method please contact Us by email and We shall review Your request.


If You are an Australian customer and:

  1. You are not 100% satisfied with the products purchased on the Site; and
  2. where Your dissatisfaction is associated with something within our control; and
  3. You complete and return our Exchange Form if We request You to do so; and
  4. You pay for the return postage; and
  5. the product is received by Us within 30 days of our dispatch; and
  6. the product is, as far as would be reasonably expected in the individual circumstance, given the reason for Your dissatisfaction – in the original condition as purchased, with all labels/tickets/packaging attached, then:

We, at our sole discretion and election, will offer You :

  • a store credit which is valid for up to 6 months; or
  • an exchange of the goods for another product

Exchanges or credit notes for International customers ARE offered only at our sole discretion and on a case by case basis.

Australian customers may exchange an item up to a maximum of two (2) times, however You must pay the postage fees for sending the item back to Us. We will pay the postage fees to resend the exchanged items to You. However, there will be a 10% restocking fee per batch of goods returned and exchanged.

We accept no responsibility for returns that are sent by non traceable postage methods or are not received by Us. If We do not receive the returned items, We cannot issue an exchange, grant a store credit or provide an exchange. We strongly suggest You send Your returned items Using a traceable postage method.


Our acceptance of Your order occurs when We have dispatched Your product order and not upon Your receipt of an electronic or other form of order confirmation.


You agree not to:

  1. reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of the Site, Use of the Site, or access to the Site.
  2. access the Site by any means other than through the interface that is provided by Us for Use in accessing the Site.

Intellectual Property

This Site and all intellectual property rights, including graphics, logos, trademarks, design, text, icons, the arrangement of them, sound recordings and all software relating to this Site, are owned by Us, or in some cases, a related body corporate or third party. These intellectual property rights are protected by Australian and international laws.

You may view our Site and its contents for personal and non-commercial Use only and subject to the Copyright Act 1968 (Cth) and similar legislation. You may not in any form or by any means reproduce, modify, distribute, store, transmit, publish, or display within another Website, or create derivative works from any part of this Site, or commercialise any information obtained from any part of this Site without our prior written permission or, in the case of third party material, from the owner of the copyright OF that material.

Nothing contained in this Site is to be interpreted as a recommendation to Use any information on this Site in a manner which infringes the intellectual property rights of any person, company or entity. We make no representations or warranties that Your Use of the information on this Site will not infringe such intellectual property rights.

Other Websites & Links

The Site may contain links to other Websites which are owned or operated by third parties. These links are provided for convenience only and may not remain current or maintained. We should not be construed as endorsing, approving, recommending or giving preference to these third parties or their Websites, or any information, products or services referred to on those third party Websites unless expressly stated. You link to these Websites at Your own risk and should make Your own enquiries as to the privacy policies of these third parties. We are not responsible for information on, or the privacy practices of, such Websites. We do not permit any linkages to this Site without written permission.

Your Ratings and Reviews About Us

If You submit your content, suggestions or ideas grant Us irrevocable, non-exclusive, royalty-free and fully sub-licensable and transferrable rights to Use, copy, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in manner We, at our sole discretion, choose.

You represent that you are the sole author, owner or control all rights to the content submitted. That the content submitted is accurate and that all ‘moral rights’ in such content have been voluntarily waived.

You agree not to submit any content that is known to be false, inaccurate or misleading; breach any third party’s copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy; that may be considered defamatory, libellous or hateful; any content for which compensation was granted by any third party.

You agree to indemnify and hold Us harmless from all claims, demands and damages brought by a third party against Us that arise as a result of content and materials supplied by you.


Websites & Links:

When Using other Websites and links originating from our Site You irrevocably agree that We are not responsible and cannot be held liable for any direct or indirect loss or damage suffered by You as a consequence of Your Use of such other Websites and links. In particular, We are not responsible and cannot be held liable for any direct or indirect loss or damage suffered by You as a consequence of matters including but not limited to:

  1. the accuracy, content, or availability of information found on sites that link to or from the site from third parties.
  2. the accuracy, copyright compliance, legality, or decency of material contained in third-party sites.

Interruptions & Errors:

We do not warrant that warrant that the Site will be uninterrupted or error-free. When Using our Site You expressly acknowledge and agree that Your Use of the Site is at Your sole risk and You release and indemnify Us and any other party involved in creating, producing, or distributing the Site from liability for any direct, indirect, incidental, special, or consequential damages for loss of profits, good will, Use, data or other intangible losses (even if We have been advised of the possibility of such damages) or personal injury that results from

  1. The Use of or inability to Use the Site,
  2. The cost of procurement of substitute goods and services resulting from any data, information or services purchased or obtained or messages received or transactions entered into through or from the Site;
  3. Unauthorized access to or alteration of Your registration information, transmissions or data;
  4. statements or conduct of any third party on the Site;
  5. Negligent or wilful acts by Us, our directors, officers, employees and representatives or
  6. Any other matter relating to the Site.

Secure Data

Given the nature of the internet, We cannot guarantee that any data transmission is totally secure. Whilst We take precautions to protect information, We do not warrant and cannot ensure the security of any information You transmit to Us. You therefore transmit to this Site at Your own risk. However, once We receive Your transmission, We will take reasonable steps to preserve its security. If You become aware of any problems with the security of the data or the Site, please contact Us immediately by email.


Given the nature of the internet, We cannot guarantee that this Site is free from viruses, fault or other conditions which could damage or interfere with Your computer systems, and We do not warrant that Your access to this Site will be uninterrupted, error free or that any defects will be corrected. You assume the risk of any damage to Your property as a result of Using this Site, and, to the maximum extent permitted by law, We disclaim all liability for any errors, omissions and faults.

You must take Your own precautions to ensure that the process which You Use for accessing this Site does not expose You to the risk of viruses, malicious computer code or other forms of interference which may damage Your own computer system. For the avoidance of doubt, We accept no responsibility for any interference or damage to Your own computer system which arises in connection with Your Use of this Site or any linked Website.


We may Use cookies to gather data in relation to this Site and You consent to Us doing so (although You may be able to disable cookies on Your Web browser).


Except as expressly stated herein, We make no representations or warranties, either express or implied, of any kind with respect to products sold on the Site.

Except as expressly stated herein, We expressly disclaim all warranties, express or implied, of any kind with respect to products sold on this Site, including but not limited to merchantability and fitness for a particular purpose except for the ‘Consumer Guarantees’ outlined in the Australian Consumer Law (found at: www.accc.gov.au).

You agree that the sole and exclusive maximum liability to Us arising from any product sold on the Site shall be the price of the product ordered. In no event shall We, our  directors, officers, employees and representatives be liable for direct, special, indirect, consequential or punitive damages related to product sold.


The Information On Our Site In Connection With Products

The information on our site in connection with products We sell is obtained from the supplier of the product.  We do not monitor, verify or endorse information submitted by suppliers for posting on this Site and You should be aware that such information may be inaccurate, incomplete, out of date and may change at any time. Consequently, We do not take responsibility for the accuracy of this information and you agree you are responsible for your own investigations regarding the product information.

All Other Information On Our Site  

All other information on our site (other than information on our site in connection with products) is general in nature and We give no warranty whatsoever as to the:

  1. accuracy of that information;
  2. the appropriateness of that information for Your individual needs;
  3. the completeness of that information;
  4. the legality of that information.

No Medical or Allied Health Advice

No information of any kind (whether in connection with a product or otherwise) on this Site is intended to be given as medical or allied health advice. Any Site information relating to environmental, wellbeing, medical information, health information, products and treatments, is for general purposes only and is intended as information to be properly researched by You as to suitability for Your needs.

You agree that You are solely responsible for Your own medical and health needs and in relying on any information on our Site or in purchasing any of our products You have completed Your own research and/or sought the advice of a medical practitioner, allied health professional or pharmacist and You have not relied on the information on our Site.

You agree that in using this Site you accept we do not give medical or allied advice and you indemnify Us and hold Us harmless in the event You or a party associated with You affected by Your use of Our Site suffers loss or damage in the form of personal injury or otherwise.


We endeavour to ensure all national and international orders and packages leaving our distribution centres contain all items ordered by customers and that each order is safely packed.

Orders and Deliveries

We aim to have orders dispatched within 1-5 business days* of being received, dependant on quantities available in our warehouse.

Orders submitted after 2pm and on weekends are considered as received by us the next business day.  Please note that unless there is a quantity number showing in stock availability, it is in stock at the suppliers warehouse which may delay delivery by a day or two. Deliveries to Western Australia, Northern Territory, Tasmania and Rural areas, may take longer dependent on the delivery company.

In the rare event a product is not available at the time of dispatching your order, we will contact you with the option to hold your order until it arrives or refund you for the unavailable products. 

We cannot guarantee the quality of any consumable products delivered outside Usual delivery times due to extended customs/shipping/courier postal times.

We have no control over postal, courier or customs operations and as such, We take no responsibility for damaged or delayed items or items claimed to be missing.

We are not liable for any customs tax or delivery tax or associated fees by third parties.

If the order has been sent but not collected by you and is returned to us – a re-shipping fee will be charged to re-send the order to you.

Click here for Full Shipping Terms & Conditions.


Typographical Errors

We reserve the right to cancel or refuse an order where the product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers. Where an accepted order for a product is cancelled for this reason We shall refund Your payment for that product.

Any refunds will be made in Australian dollars, please note for international orders the currency at the time will dictate how much will be deposited back into Your account and therefore We are not liable for any discrepancy of currency at the time of the refund.

Applicable Law

This Agreement, its terms and conditions and the Use of this Site shall be governed by the laws in existence from time to time in Australia.

Any claim relating to the Site, the services provided through the Site or the Content shall be governed by the internal laws of the state of Queensland and You agree to submit to having the matter dealt with in a court in Brisbane in the state of Queensland, Australia.

If You access this Site in a jurisdiction other than Queensland, Australia, You are responsible for compliance with the laws of that jurisdiction, to the extent that they apply. We make no representations that the content of this Site complies with the laws of any country outside Australia.


Where any provision of the Terms of Use is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties’ intentions as reflected in the provision, and the other provisions of the Terms of Use remain in full force and effect.

Right To Refuse Or Limit Order

We reserve the right to, in our sole discretion, to:

  1. Refuse to accept an order;
  2. To unilaterally limit the quantity of Your order;
  3. Limit or disallow Your access to this Site;
  4. Alter our estimated delivery times due to circumstances beyond our control such as availability of product from a supplier.


From time to time competitions and promotions (“Competitions”) may be posted on this Site. We shall publish the relevant terms and conditions of the Competitions. Please ensure You read the terms and conditions of a Competition before You enter into a Competition.

Privacy Policy

If We collect Your personal information We do so in accordance with our Privacy Policy available on this Site. The Privacy Policy explains how We manage Your personal information in accordance with the National Privacy Principles in the Privacy Act 1988 (Cth).